Useful answers. A clear human handover.
ANSWER FIRST.
HAND OVER WELL.
An enquiry assistant built around information you approve and the limits your business needs.
HELP AT THE FIRST QUESTION.
Choose a small set of approved answers and a useful path to a person. Test what happens when the assistant does not know, as carefully as when it does.
CLEAR SCOPE. CLEAR HANDOVER.
Your proposed chatbot scope
A bounded assistant with approved knowledge, a defined lead path and a clear route to a person.
Send a short enquiry. Essa reviews your needs and agrees the scope, fees and next step with you by email before paid work begins.
- One website assistant
- Up to twenty approved FAQs
- One enquiry handover destination
- Setup, testing and first month included
- One knowledge update per following month
ASK A QUESTION.
SEE THE HANDOVER.
Try the assistant’s approved answers and its response to an unknown question.
How it works
APPROVED KNOWLEDGE.
CLEAR LIMITS.
We agree the scope before work starts, then test the journey that matters to your business.
Set the boundaries
Agree channels, useful questions, prohibited answers and when a human takes over.
Prepare the knowledge
Organise approved service details, areas, business hours and FAQs with an update owner.
Connect the handover
Define what details to collect, where enquiries go and what happens when the bot is uncertain.
Test real situations
Check normal questions, unknowns, unsafe requests, handover and the agreed failure response.
A useful fit when
Built around the right problem.
- A business receiving repeated service or process questions.
- Accurate information and someone responsible for keeping it current.
- A person or team able to receive escalations.
A bot should not invent prices, approve work or provide regulated, emergency or safety-critical advice. Those decisions need an appropriate person.
Before we start
What you bring.
- Channels and typical customer questions
- Approved website, FAQs or other source material
- Human handover destination and hours
- Information the assistant must never collect or promise
CLEAR SCOPE.
STRAIGHT ANSWERS.
Provider subscriptions and conversation usage are separate. The assistant does not make customer decisions.
Your written scope sets the fees, milestones, review rounds, support and exit arrangements before you approve paid work.
The scope, explained.
What could the scope include?
The proposed starting scope covers one website assistant, up to twenty approved faqs, one enquiry handover destination, setup, testing and first month included, one knowledge update per following month.
What happens after I enquire?
Essa reviews your enquiry and replies by email. We confirm fit, clarify any missing details, and agree the scope, fees and next step before paid work begins.
Are there separate costs?
Provider subscriptions and conversation usage are separate. The assistant does not make customer decisions.