Before work starts
Choose a package, review its inclusions and exclusions, and complete checkout. Your confirmation opens the online setup checklist. Provide the required business information and account invitations so the work can begin.
Fees and third-party costs
Checkout shows the amount due today including GST, any recurring charge and when it starts. The trade follow-up setup payment is A$750 + GST and includes the first month. A$299 + GST per month starts in month two. Domain, hosting, advertising, software and phone, SMS or email usage costs are separate where identified in your package. Additional work is agreed separately.
What we need from you
We need accurate business information, timely approvals and permission to use the content you supply. Account access is arranged during agreed onboarding using suitable invitations. Please do not send passwords, card details or sensitive customer information through public forms.
Changes, tests and acceptance
Your scope defines the revision allowance and acceptance checks. Added work, fees or timing changes are agreed in writing. We use the agreed checks to identify completion and any outstanding corrections; a demonstration or draft does not by itself establish that a system is live.
Ownership and handover
The scope explains ownership of new work, existing templates and licensed assets, account control and the actual files or access included at handover. Hosting and maintenance are identified separately. Portability depends on the chosen platform and the deliverables agreed.
Marketing, AI and connected systems
Marketing results depend on the offer, market, budget and other factors. No page on this site guarantees a ranking, number of jobs or revenue result. Chatbot and automation work needs agreed information sources, permissions, action limits and a human handover. Your scope identifies applicable platforms, usage and client-data arrangements.
Support, cancellation and refunds
These support terms cover our six general custom services: Websites, Landing pages, SEO, Paid marketing, Chatbots and Automation. The Trade offer and transferred bundle retain their own agreed terms.
Support hours are Monday–Friday, 9am–5pm Adelaide time, excluding South Australian public holidays. We will send a first reply by the end of the next business day. Investigation or resolution may take longer.
Your support owner is Essa Azimi at [email protected]. Essa coordinates provider investigations and confirms the next update.
Diagnosing faults and fixing defects in SkillsDock-delivered work are included within the agreed support period and scope. New pages, copy changes, features and integrations are included only when listed in the accepted scope. Other changes are quoted per job and start after your approval.
Provider subscriptions and usage charges are disclosed separately in the relevant service schedule. Each accepted service schedule must name its support period and any additional maintenance or change allowance. These support terms add no new recurring fee, minimum term or fixed monthly change allowance.
The agreement sets out the support route, hours and allowance, service term, cancellation notice, final billing and handover. Any refund or remedy is considered under the agreement and applicable law. Nothing in our terms excludes rights or remedies that cannot lawfully be excluded.
Questions or a concern
Contact Essa at [email protected] with the order reference and the outcome you need. We can then review the details and the appropriate next step. Last updated: 29 September 2026.