Question 1

What is SkillsDock?

Accepted Answer

SkillsDock is a SaaS platform built for Australia's construction and trades industry. It brings homeowners, builders, subcontractors, suppliers, RTOs, and business professionals into one place, giving each role a dedicated dashboard for managing jobs, tracking compliance, handling payments, coordinating teams, and keeping day-to-day project communication in one connected workflow across the same platform.

Question 2

How do I sign up?

Accepted Answer

Head to our signup page and choose the role that best describes you. You'll enter your details, verify your email with a one-time code, and land straight in your personalised dashboard. The whole process takes under two minutes, and you can start exploring the platform on the free plan right away.

Question 3

Is SkillsDock available across Australia?

Accepted Answer

Yes. SkillsDock is available in every state and territory — from capital cities to regional areas. Whether you're based in Sydney, Perth, Darwin, or a rural town in between, you can sign up and start using the platform today. Our infrastructure is hosted in Australia to keep your data local and your experience fast.

Question 4

What user types does SkillsDock support?

Accepted Answer

SkillsDock supports homeowners, builders, subcontractors, tradies, suppliers, RTOs (Registered Training Organisations), service seekers, and service providers. Each user type gets a purpose-built dashboard tailored to their workflows, permissions, and day-to-day tasks, so a builder's experience looks completely different from a supplier's, an RTO's, or a homeowner's, while still sharing the same core platform.

Question 5

How much does SkillsDock cost?

Accepted Answer

SkillsDock's paid plan is $8.99 per month per employee. This gives your team full access to job management, compliance tracking, SkillsClock time tracking, messaging, and more. There are no hidden fees, setup costs, or lock-in contracts, so you can scale up or down as your team changes without renegotiating your account.

Question 6

Is there a free plan?

Accepted Answer

Yes. SkillsDock offers a free plan that lets you explore the platform, set up your profile, and access core features at no cost. It's a practical way to test your setup, invite key team members, and see how the workflow fits your business before committing to a paid subscription or broader rollout.

Question 7

How does billing work for extra employees?

Accepted Answer

Billing scales with your team. Each additional employee you add to your account costs $8.99 per month. You're only charged for active team members, so if someone leaves or you need to remove a seat, your next invoice adjusts automatically. There are no penalty fees and no need to contact support to make basic seat changes.

Question 8

How does SkillsDock protect my data?

Accepted Answer

Your data is hosted on Google Cloud infrastructure in Sydney, Australia. We use encryption in transit and at rest, enforce strict access controls, and follow industry-standard security practices. Our multi-tenant architecture keeps each customer's information isolated, and we continuously review how platform access, storage, permissions, and operational safeguards are managed.

Question 9

Who can see my information?

Accepted Answer

Only you and the team members you invite can see your account data. SkillsDock uses role-based access controls, which means each person on your team only sees what's relevant to their role. We never sell your data to third parties, and your information is never shared without your explicit consent.

Question 10

Does SkillsDock comply with Australian privacy law?

Accepted Answer

Yes. SkillsDock is designed to align with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We collect the information needed to operate the platform, store data in Australian data centres, and provide clear legal and support pathways so customers can understand, manage, and question how their information is handled.

Question 11

Does SkillsDock track licence expiry?

Accepted Answer

Yes. You can upload your licences, certifications, and insurance documents to SkillsDock, and the platform will track their expiry dates automatically. You'll receive reminders before anything lapses, helping your team stay compliant without manually checking spreadsheets, filing cabinets, or scattered calendar notes every week across every active worker profile and site record.

Question 12

Can I verify a tradie's qualifications?

Accepted Answer

SkillsDock lets tradies and subcontractors upload their qualifications, licences, and insurance details to their profile. When you're hiring or reviewing a quote, you can check their compliance status directly on the platform, compare the records you've requested, and make sure they're properly qualified for the work before proceeding with approvals.

Question 13

Does SkillsDock integrate with state licensing bodies?

Accepted Answer

Direct integration with state and territory licensing databases is on our roadmap. For now, users upload their licence details manually, and SkillsDock tracks expiry dates and sends reminders. We're working toward automated verification and smoother validation workflows to reduce admin effort, manual checking, and duplicate record handling in future updates.

Question 14

What devices can I use SkillsDock on?

Accepted Answer

SkillsDock works on any modern web browser, including desktop, tablet, and phone. We also have native mobile apps for iOS and Android, built specifically for on-site use. Whether you're at your desk quoting a job or on a building site checking timesheets, you'll have access to the tools you need.

Question 15

Does SkillsDock integrate with accounting software?

Accepted Answer

Integration with popular accounting platforms like Xero and MYOB is a planned feature and high on our development roadmap. In the meantime, you can export your data from SkillsDock to keep your books up to date and maintain existing finance workflows while deeper accounting integrations are being developed for production use.

Question 16

How does SkillsClock work?

Accepted Answer

SkillsClock is SkillsDock's built-in time tracking tool. Your team clocks in and out from their mobile device, and GPS geofencing confirms they're at the right site. You get real-time visibility of who's on-site, accurate timesheets for payroll, and a full attendance history without relying on paper timesheets or manual follow-up.

Question 17

Can I manage multiple sites?

Accepted Answer

Yes. SkillsDock is designed for businesses running more than one project at a time. You can set up multiple job sites, assign team members to each one, and track time, compliance, and progress across all of them from a single dashboard. SkillsClock geofencing works independently per site, so records stay tied to the correct location.

Frequently Asked Questions

Getting Started

Pricing & Billing

Security & Privacy

Compliance & Licensing

Platform & Integrations

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