Privacy Policy

We collect personal information that you provide directly to us and information that is automatically collected when you use our Platform:

Account and Profile Information

• Personal details (name, email address, phone number, date of birth)
• Business information (ABN, company name, trade licences, qualifications)
• Identity verification documents and credentials
• Profile photos and portfolio images
• Banking and payment information for escrow transactions

Job and Transaction Information

• Job postings, offers, and contract details
• Messages and communications between users
• Reviews, ratings, and feedback
• Payment history and escrow transaction records
• Dispute resolution communications and documentation

Technical Information

• Device information, IP addresses, and browser type
• Usage data, page views, and navigation patterns
• Cookies and similar tracking technologies
• Location data (where permitted)

We collect, store, and use your personal information for the following purposes:

• To provide access to the Platform and enable the delivery of Services under Job Contracts
• To verify your identity, qualifications, and right to work
• To process payments and facilitate transactions using our third-party payment provider(s)
• To maintain escrow accounts and release funds in accordance with job completion
• To resolve disputes and communicate with other Users in accordance with our Terms
• To send you administrative notifications about your account, transactions, and platform updates
• To send you marketing communications about our services, products, and features (with your consent)
• To improve our Platform, develop new features, and enhance user experience
• To comply with legal obligations and enforce our Terms and Conditions
• To prevent fraud, ensure platform security, and protect all users

We may disclose your personal information to third parties who help us deliver our services, including:

• Payment providers and financial institutions for processing transactions
• Identity verification and background check services
• IT service providers, cloud hosting, and data storage services
• Customer support and communication platform providers
• Legal and professional advisors where necessary
• Regulatory bodies and law enforcement where required by law
• Other platform users as necessary for job completion and platform functionality

Where possible, such third parties are bound by confidentiality and privacy obligations. We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus seven years for business records.

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict certain uses of your personal information
• Withdraw consent for marketing communications
• Request a copy of your personal information in a portable format
• Make a complaint about how we handle your personal information

To exercise these rights or make a privacy-related inquiry, please contact us using the details below. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience on our Platform. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie preferences through your browser settings, but disabling certain cookies may limit Platform functionality.

Your personal information may be transferred to and stored in countries outside Australia for the purposes of providing our services. We ensure that such transfers comply with Australian privacy law and that adequate protections are in place.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our Platform and updating the "last updated" date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au